Choose a Helpful Time and Place
Trying to engage a serious conversation when either of you are hungry, stressed out, tired, or focused on something else where you can’t give your undivided attention – is a bad idea. Our mental fatigue does not put us or them in a position to have the best shot at a positive outcome.
Understand, then Understood
Don’t Say “I Understand”
Avoid Triangulation and Gossip
Overt vs Covert
On the other side, if it seems like someone is trying to say something without actually saying it, just ask, “Are you trying to say…?” They may say no even if you think that is in fact what they are implying. It’s best to take what they say at face value, the words they actually say, rather than trying to read between the lines.
Know When to Take a Break
Understanding vs Agreement
Humbly Accept the Fallibility of Memory
Avoid Inflammatory Words/Phrases